Privacy Policy

Raquel Gold Jewelry ("we", "us", "our") operates raquelgoldjewelry.com, an online store selling 10K and 14K gold jewelry to customers in the United States. We are based in Miami, FL. You can reach us at raquelgoldjewelry2026@gmail.com or 645-223-2165.

When you place an order we collect the information needed to fulfil it: your name, email address, phone number, shipping address, billing address and order contents. Payment is processed by our payment provider; we do not store full card numbers on our systems.

When you browse the site we may also collect technical information such as your device type, browser, pages viewed and referring site, through cookies and similar technologies.

• To process, ship and confirm your orders.
• To provide customer service, including returns and warranty questions.
• To prevent fraud and verify transactions.
• To send marketing emails when you have opted in. You can unsubscribe at any time.
• To improve the performance and content of our website.

We share information only with service providers who help us run the store: our ecommerce and checkout platform, payment processors, and shipping carriers. These providers may only use the information to perform services for us. We do not sell your personal information.

We may disclose information when required by law or to protect our rights.

Cookies keep your shopping bag, remember your preferences and measure site usage. You can disable cookies in your browser settings, but parts of the store — including the shopping bag and checkout — may stop working.

We keep order records for as long as needed to fulfil orders, handle returns and meet legal and accounting obligations. Data is transmitted over encrypted connections, and access is limited to people who need it to operate the store. No method of transmission over the internet is completely secure.

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal record-keeping requirements. Email raquelgoldjewelry2026@gmail.com and we will respond within a reasonable time.

Our store is intended for adults. We do not knowingly collect personal information from children under 13.

We may update this policy to reflect changes in our practices or the law. Updates are posted on this page with a revised date.

Questions about privacy can be sent to raquelgoldjewelry2026@gmail.com or by phone at 645-223-2165 during our client care hours (Monday to Sunday, 10:00 AM – 7:00 PM ET (Miami time)).