Shipping Policy

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders placed after 3:00 PM, on weekends or on holidays are processed the next business day. Pieces that require engraving or resizing may take an additional 2–5 business days.

You will receive an order confirmation email immediately after purchase, and a second email with tracking information once your parcel leaves our atelier.

Standard delivery within the United States takes 3–7 business days after dispatch. Expedited delivery takes 1–3 business days after dispatch. Shipping rates are calculated at checkout based on destination and the service selected.

Complimentary standard shipping is applied automatically to orders over USD 250.

We ship worldwide. International delivery normally takes 7–21 business days after dispatch, depending on the destination and local customs processing.

Import duties, taxes and customs fees are not included in the item price or shipping cost and are the responsibility of the customer. These charges are collected by your local customs authority. Raquel Gold Jewelry has no control over these charges and cannot predict their amount.

Every order ships with tracking. Please allow up to 48 hours for the tracking number to become active. If your tracking has not updated after 7 business days, contact us and we will open an investigation with the carrier.

Please review your shipping address carefully before completing checkout. We are not responsible for parcels delivered to an address entered incorrectly by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; a new shipping fee will apply.

If your parcel is marked as delivered but you have not received it, please check with neighbours and your local carrier office first, then contact us within 7 days of the delivery date.

If an item arrives damaged, contact us within 48 hours of delivery with photographs of the item and the packaging so we can arrange a replacement or a refund.

For any question about your shipment, write to us with your order number and we will reply within 1–2 business days.